Restaurant Rules;
If you are right, make sure the waiter doesn’t treat you like an idiot.
Out for a casual dinner on Boxing Day evening, I ate at Pizza e Birra in St Kilda. Having dined there also a few months back I was looking forward to an alternate to my usual i Carusi pizza joint.
Every thing was going fine, apart from my warm Campari soda on arrival, (not enough ice combined with warm mixers, don’t make a very refreshing aperitif), but I coped.
After some usual Italian inspired entrees, bresaola, prosciutto and crumbed mozzarella, our pizza and salad were delivered. The pizza was as ordered, and served with a crisp base and generous toppings, yet the salad, something along the lines of Insalata Verde; baby spinach, beans, asparagus, peas and goats cheese, just didn’t look right.
First impressions were that it was overdressed and wilted, so I dug into the pizza until I felt the need for some greens.
Upon picking up the bowl, it was really warm, I stuck in the service cutlery and it wilted further in front of me. After a glance at PDC for reassurance, I gave the eye to our waiter.
“I don’t think our salad looks right and …”, as he took it out of my hand he finished “and the bowls warm”. He took it back to the kitchen.
The thing about this is I am a pretty easy going customer, I rarely return food or complain, unless it is a serious oversight (like a small metal nail in a scallop sashimi dish at Tetsuyas a few years back!), so I was seriously surprised when the waiter came back to our table a few minutes later with the same salad and a story that he was new and didn’t know that it was a warm salad and that’s how it was meant to be…
Well, my restaurant experience flared in me now, “okay sure, but the menu said, spinach and this is rocket (pointing at the leaves), it also said, asparagus which is missing and we have zucchini and no peas”, “So I’ll bring a new salad them?” he asked, I nodded with a polite smile. A good waiter could have saved this situation, yet ours didn’t stand a chance, with one of the lamest stories in the book, I’m new. I really just didn’t care; I just wanted a salad that didn’t look like it had been under the salamander.
As we finished our pizza, our new salad was delivered, to my silent amusement, the chef had stood his/her ground and the vegetables were all warm, the rocket was now spinach and all the right bits were there.
It’s a shame because as PDC summed up, it sounded such a promising combination, yet it was so wrong. Overdressed salad leaves, in a hot bowl with hot vegetables and soft goats curd dolloped over the top, inviting it was not.
And an idiot I am not, especially when I have to tell the waiter that he forgot to put our wine on the bill, along side the $11 they charged us for the salad. (Of which I don’t mind as we did technically eat it, but again a good waiter would not charge for something that they even noticed was not ‘right’.)
Restaurant Rules; if it is wrong make sure you let them know why, sometimes it’s a mistake, sometimes it’s just a wrong chef.
Jack