This small blurb about Vue de Monde got me thinking about the countless other stories I have heard about the OTT annoyed customer and their OTT letter of complaint.
Your waiter is flirting with your partner, the toilet is blocked and the air-con is stuck on ‘Antarctic’ setting…
If you are unhappy with a dining experience, what do you do?
SPEAK UP
Every restaurant says they appreciate the feedback, but really they dread dealing with the ‘Dear Sir/Madame’ type letters that come once in a while. Generally, a restaurant will get a few extras after they have received a recent accolade of some type; a positive review, a ‘hat’ etc they seem to come out of the proverbial wood work. Instead of wasting your Sunday writing a long winded letter/email that will be quoted/forwarded across the business in the same speed as that of a mouse in the dry store, SPEAK UP
Restaurant Rule 2
Letters are a waste of time because
You are already mad and have not had an outlet for your fury
You really don’t care about the ‘apology’ you just want to have your say, you should also definitely not copy the local food reviewer in on the letter, more people will have access to your wasted Sunday
What to do instead
-Leave your table, so as to not cause an unpleasant scene for everyone
-Take a deep breath and ask to speak with the manager
-Explain the problem and offer a solution so it can be fixed
i.e. Every time the staff walk by our table someone bumps into my chair, perhaps the tables are to close together. Can you move us or help me from being sent crazy by this annoyance?
Do not
-Keep sitting there hoping ‘it will go away and you will begin to have the time of your life’
-Keep brooding over this
-Stay if you get an unwelcoming response from the manager, you will just get madder
If all else fails, get a food blog!
Jack
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